Personalised Digital Learning Programme (PDLP)

Under the National Digital Literacy Programme, MOE will introduce the Personalised Digital Learning Programme (PDLP) for all students in secondary schools. Under the PDLP, every secondary school student will own a school-prescribed personal learning device (PLD) by end of 2021.

The PDLP will allow students to use the PLDs in tandem with the Singapore Student Learning Space (SLS) to personalise and enhance their learning. The PDLP will also better enable students to acquire digital skills and apply these skills as they navigate an increasingly digitalised world. The PLDs will also be used to facilitate an environment that encourages personalised learning.

The package includes a 3-year warranty and 3-year insurance which includes:

Insurance Coverage	Claimable
- Fire - Lightning - Power Surges - Accidental e.g. water spillage, drop etc - Theft due to forcible entry - Robbery * Accidental loss will not be covered by insurance	2 repairs or 1 replacement (3-year insurance)

Parents /Students may rely on the following platforms if they need support or insurance claims for their devices

• Contractor’s Helpdesk (Phone /email).
• Contractor’s Service Centre.

Lost /Damaged Device

• In the event that the device is lost or damaged beyond economical means to repairs, a police report or service report must be provided for the procurement of a replacement device.

For detailed information regarding the various DMA options, please refer to the FAQ here.
To submit your selection, please complete the request form via the following link [https://go.gov.sg/prcs-dma-option]

Please Note:

• Processing Time: Allow up to 7 working days for the DMA option change to be implemented.
• Option A Users: A setup guide will be sent to your submitted registered email address. This guide provides instructions on accessing the Parent Portal to manage your child's device settings. (Only the submitted email can be used).
• Resources: You may download the Option A User Guide for further assistance.

Students may submit their Personal Learning Devices (PLDs) through the school to arrange for vendor collection and servicing.
For further assistance, please visit the ICT Department Office, located on Level 2 within the General Office. Students are able to submit the PLD for the school to arrange the vendor to pick up the device.

Alternatively, Students who prefer to walk-in for servicing please visit,
Servlink Technologies Resources Pte Ltd – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
Hotline: +65 6817 1435
Email: [Svcctr@servlink.com.sg](mailto:Svcctr@servlink.com.sg)
Website for Lenovo Service Center: Here Operating hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Closed on Sundays and Public Holidays
Enclosed is the FAQs for your reference.

Please review the Acceptable Use Policy (AUP) for guidelines on the responsible use of EdTech resources within the school environment. This policy ensures that all students adhere to best practices for digital safety, security, and ethical use of technology. Download the file Here